right of withdrawal


Returns:

Andrew & Cole offers product exchanges only if the size or color is requested to be changed by the customer. Andrew and Cole does not offer a refund for returned items, except for factory defects. Returns without a completed exchange form (new size or color must be selected) will result in Andrew & Cole shipping the product back to the customer with no exchange or refund.

Store credit or exchange only in the case of undamaged and unworn products. The original packaging must also be intact. Please note that shipping costs are non-refundable and will be deducted from the credit amount provided to our customers, if any. In order to be able to exchange a product, please do not remove the blue plastic band. Removal of the blue plastic tie will result in a refusal of the exchange by Andrew Cole LLC. Approved items must be returned for exchange within 14 days of receipt. The customer bears the costs for the return shipment from the customer back to the warehouse. Andrew & Cole will cover the cost of re-shipping from the warehouse back to the customer (with the new/correct product).

If the customer refuses to take delivery outside of Switzerland, the shipping and handling fees will be charged and the full purchase value will not be refunded. In this case, a refund will only be made if the product has arrived at the distribution center (Embrach Switzerland) in its original condition. In Switzerland, if an item is refused, Andrew & Cole will not process any refunds.

Please try the product in a clean environment. Our products are made in Italy with high quality fabrics. We cannot accept returns of worn, washed, damaged or stained products.

SALE:

All accessories and items marked as "SALE" are final. No refunds will be given for "SALE" items.

Gift cards

Returns and refunds of gift cards are not accepted by Andrew Cole GmbH.