Data protection


Privacy Policy

Andrew Cole LLC administers this website (Andrew & Cole). Andrew Cole LLC is registered in Zollikon, Switzerland. Andrew Cole LLC recognizes the importance of protecting the privacy of personal and financial information. We have implemented strict policies and security measures to protect the information you provide. By registering online with Andrew & Cole, you consent to the processing and use of such submitted personal information in accordance with this Privacy Policy. This Privacy Policy applies to all protected personal information collected, maintained or used by Andrew & Cole.

What information does Andrew & Cole collect?

Our external service providers and we automatically collect certain information, called log files, from your device or web browser when you interact with the Services. For example, your IP address, mobile device identifier, browser and computer type, access time, the website you are accessing from, the URL you follow next, the pages you visit during your access, and Your interaction with content or advertising on the Services.
Andrew & Cole collects personally identifiable information from visitors to the Website who register their information or who use the Internet Shop. In addition, Andrew & Cole collects some Protected Personal Information (e.g. name, address, phone number(s), email address, etc.) that you provide to us. We only process data in relation to the relationship between the client and Andrew & Cole. We do not process and do not ask you to share or send us sensitive personal data (e.g. information about political opinions, ethnic or ethnic background, health information and social security numbers).
We also use cookies and track IP addresses (like described below) to improve our services and enhance your experience with Andrew & Cole. Andrew & Cole does not collect or store credit card information from our online customers. In order to provide you with a better service, we may combine information you give us with other publicly available information.

Underage Policy

Andrew & Cole does not wish to collect personal information from anyone under the age of eighteen (18). If you are under eighteen (18) years old, please ask your parent or guardian to register.

How does Andrew & Cole use your information?

If you provide Andrew & Cole with your personal information in one of our stores or online, Andrew & Cole will, with your consent, use that information to keep you informed of our special events or promotions, to register you on our website, administer our website services and/or process orders that you place online. Otherwise, we only use the information you give us to review our performance and improve our services to you, or to communicate with you about the orders you have placed online. We will only send you announcements or communications by email if you allow us to do so, either by providing consent on our website or by providing your email address at one of our stores. We also use information about your product interests and purchases from us and our affiliates, including Andrew & Cole, to improve the design of our website and your online and in-store shopping experiences.

We may contact you by email, post or phone, depending on your choices, to conduct market research and learn more about how we can improve our product offering. In order to provide you with a better service, we may use the information that You give us and combine information about your product interests and purchases with information from third parties, including demographic information and information that is publicly available. We may also combine this information with information from our affiliates. We use this combined information to improve and personalize your shopping experience with us, and to communicate with you in accordance with this policy.

Data Storage

We store your information that you have given us for a maximum of 5 years and only for the purposes mentioned above.

Do we share your information with others?

Andrew & Cole does not sell, rent or give our customers' names, addresses, e-mail addresses or other personally identifiable information to Andrew & Cole entities. Andrew & Cole also contracts with selected third parties to maintain our website, manage your database, distribute email and provide customer communications. If necessary, these third parties may process the information you provide to us, solely on behalf of Andrew & Cole, but we do not authorize any of these service providers to use your information in any other way. If the data is processed by such a third party, the same data protection rights will be observed as under this Privacy Policy.

We do not otherwise share your information with third parties, except as required by law or in connection with a legal claim or proceeding.
If Andrew & Cole is acquired by another company, or is merged or consolidated, the Information about Andrew & Cole's customers will be made available to the new company. However, this new company will agree to protect the confidentiality of your personal information in accordance with this privacy policy.

Security

Andrew & Cole uses appropriate security measures to protect the information you provide to us. Although we take all reasonable measures to protect your personal information from unauthorized access, use or disclosure, you accept that no Internet data transmission can be guaranteed secure for access by unintended recipients and we will not be responsible for any breach of security unless we do so is due to our negligence.

Accuracy and retention

You have the right to request access to (Art. 15 GDPR), correction (Art. 16 GDPR) and data portability (Art. 20 GDPR) of any data you provide to us. Furthermore, you have the right at any time to demand a restriction of processing (Art. 18 GDPR), to object to the processing (Art. 21 GDPR) or even to demand the deletion of your personal data (Art. 17 GDPR) from Andrew & Cole . Contact us at contact@andrewandcole.com. According to EU law, you have the right to appeal to the competent supervisory authority (Art. 77 GDPR). If you are registered with Andrew & Cole on our website and would like us to remove you from our customer list, please contact us at contact@andrewandcole.com or click the unsubscribe button at the bottom of any Andrew & Cole newsletter.

About cookies and tracking

We use tracking technologies such as cookies of all types, Google Adwords, Google Analytics etc
Cookies are pieces of information that a website can send to your computer's browser for record-keeping purposes. We use cookies to track which web pages you visit and how often, to make our website more user-friendly and to give you a better experience when you return to the website. For example, cookies can, with your consent, enable us to store your password so that you do not have to re-enter it each time you visit our site. Most web browsers automatically accept cookies, but you do not have to accept them. To disable cookies you should go to the "Help" tab on your browser or read the information that came with your browser software. However, your visit to our website will be greatly improved if cookies are not disabled. If you do not turn off your cookies, you consent to our collection and storage of your personal information, which includes these cookies.

Hosting by Shopify
We use the shop system of the service provider Shopify International Limited, Victoria Buildings, 2nd floor, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland ("Shopify") , for the purpose of hosting and displaying the online shop on the basis of processing on our behalf. All data collected on our website is processed on Shopify's servers. As part of the aforementioned Shopify services, data may also be processed as part of further processing on behalf of Shopify Inc., 150 Elgin St, Ottawa, ON K2P 1L4, Canada, Shopify Data Processing (USA) Inc., Shopify Payments (USA) Inc .or Shopify (USA) Inc. In the event that data is transmitted to Shopify Inc. in Canada, the European Commission’s adequacy decision ensures the appropriate level of data protection. Further information on Shopify's data protection is available on the following website: https://www.shopify.de/legal/datenschutz
Further processing on servers other than those of Shopify mentioned above only takes place below communicated frame.

Visit the website

Every time a page is called up, access data is saved in a log file, the server log. The data record saved contains the following data:

  • Your IP address (which uniquely identifies your computer)
  • the remote host (name and IP address of the computer requesting the page)
  • the time, the status, the amount of data transferred and the website from which you came to the requested page (referrer)
  • the product and version information of the browser used (user agent)

Data processing when opening a customer account and for contract processing

According to Article 6 Paragraph 1 Letter b GDPR, personal data will continue to be collected and processed if you provide it to us to execute a contract or open a customer account. Which data is collected can be seen from the respective input forms. A deletion of your customer account is possible at any time and can be done by sending a message to the above address of the person responsible. We store and use the data you provide to process the contract.After the contract has been completed or your customer account has been deleted, your data will be blocked with regard to retention periods under tax and commercial law and deleted after these periods have expired, unless you have expressly consented to further use of your data or have reserved the right to further data use permitted by law on our part became

Data processing for order processing

To process your order, we work together with the following service providers, who support us in whole or in part in the implementation of concluded contracts. Certain personal data is transmitted to these service providers in accordance with the following information.

The personal data collected by us will be passed on to the transport company commissioned with the delivery as part of the contract, insofar as this is necessary for the delivery of the goods. We pass on your payment data to the commissioned credit institute as part of the payment process, provided this is necessary for the payment process. If payment service providers are used, we will explicitly inform you of this below. The legal basis for the transfer of data is Art. 6 (1) (b) GDPR.

To fulfill our contractual obligations to our customers, we work together with external shipping partners. We pass on your name and your delivery address and, if required for the delivery, your telephone number, exclusively for the purpose of delivering the goods to a shipping partner selected by us.

Use of payment service providers (payment services)

Paypal

When paying via PayPal, credit card via PayPal, direct debit via PayPal or - if offered - "purchase on account" or "payment in installments" via PayPal, we pass on your payment data to PayPal (Europe) S.a.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal"), further. The transfer takes place in accordance with Art. 6 Paragraph 1 lit. b GDPR and only to the extent that this is necessary for payment processing.
PayPal reserves the right to use the payment methods credit card via PayPal, direct debit via PayPal or - if offered - "Purchase on invoice" or "installment payment" via PayPal before carrying out a credit check. For this purpose, your payment data may be passed on to credit agencies in accordance with Article 6 (1) (f) GDPR on the basis of PayPal's legitimate interest in determining your solvency. PayPal uses the result of the credit check in relation to the statistical probability of non-payment for the purpose of deciding whether to provide the respective payment method. The credit report can contain probability values ​​(so-called score values). As far as score values ​​are included in the result of the credit report, they are based on a scientifically recognized mathematical-statistical process. Among other things, but not exclusively, address data is included in the calculation of the score values. Further data protection information, including information on the credit agencies used, can be found in PayPal's data protection declaration: https://www.paypal.com/de/webapps/mpp/ua/privacy-full
You can object to this processing of your data at any time object by sending a message to PayPal. However, PayPal may still be entitled to process your personal data if this is necessary for contractual payment processing.

Shopify Payments
We use the payment service provider "Shopify Payments", 3rd Floor, Europa House, Harcourt Building, Harcourt Street, Dublin 2.If you decide to use a payment method offered by the payment service provider Shopify Payments, the payment will be processed by the technical service provider Stripe Payments Europe Ltd, 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland, to which we will send the information you provided during the ordering process along with the information about your order (name, address, account number, sort code, possibly credit card number, invoice amount, currency and transaction number) in accordance with Art. 6 Paragraph 1 lit. b GDPR. Your data will only be passed on for the purpose of payment processing with Stripe Payments Europe Ltd. and only insofar as it is necessary for this. For more information about Shopify Payments' privacy policy, visit the following web address: https://www.shopify.com/legal/privacy.

Amazon Pay
On our website we offer, among other things, the payment "Amazon Pay" with Amazon services.
The provider is Amazon Payments Europe S.C.A. 5, Rue Plaetis - 2338 Luxembourg (registered number with the R.C.S. Luxembourg: B153265)

If you decide to pay with Amazon Pay (Amazon Pay Checkout solution), Amazon Pay will collect various personal data from you. The Service allows users with an Amazon business account or an Amazon personal account to make payments to users with a merchant account or a business account, respectively, through an internet or mobile phone service or application (an "Application") and also allows users with a business account to receive payments from users with a personal account or receive business account. You can read details about this in the Amazon Pay data protection declaration under the following link: https://pay.amazon.com

Newsletters & Emails

We send you emails for various reasons. This can be an order confirmation or a registration confirmation. However, it can also be information about our services, provided you have not objected to such use. An objection to our services is possible at any time via email to: info@altico.de.
E-mails sent by us are stored by us and e-mails that are to be regarded as business letters are not deleted within the statutory retention period. We also collect such bounced email addresses to request an email address update. With our newsletter e-mails, we record (e.g. by so-called "tracking pixels") for the purpose of optimization and needs-based design of our offers, whether an e-mail was opened and which links in the e-mail were clicked on. We use this data to be able to send newsletter content tailored to you.
If you wish to object to this use of data, you can do so by unsubscribing from our newsletters. We also use providers from the USA or Canada with whom we have concluded the necessary order processing contracts to send our e-mails.

Cookies

Our website partially uses so-called cookies. Cookies are small text files that are usually stored in a folder in your browser. Cookies contain information about the current or last visit to the website:

  • Name of website
  • Cookie expiry date
  • Any value

If cookies do not contain an exact expiry date, they are only temporarily stored and automatically deleted as soon as you close your browser or restart the end device. Cookies with an expiry date remain stored even if you close your browser or restart your device. Such cookies will only be removed on the specified date or if you delete them manually.

We use the following three types of cookies on our website:

  • Required cookies (we need these, e.g. to display the website correctly for you and to cache certain settings)
  • Functional and performance-related cookies (these help us, for example, to evaluate technical data of your visit and thus avoid error messages)
  • Advertising and analytics cookies (these ensure that e.g. advertisements for shoes are displayed if you have previously searched for shoes)

You can configure, block and delete cookies in your browser settings. If you delete all cookies from our website, some functions of the website may not be displayed correctly. The Federal Office for Information Security provides helpful information and instructions for common browsers: https://www.bsi-fuer-buerger.de/BSIFB/DE/Empfehlungen/einrichtungSoftware/einrichtungBrowser /Sicherheitsmasnahmen/Cookies/cookies_node.html.

With the exception of the technically required cookies, the other types of cookies are only activated after express consent has been given. This consent can be revoked at any time.

Exchange data with Facebook (only applies to registered Facebook users)

We participate in a statistical program from Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA, which is used to identify Facebook users who have a similar usage profile to our existing customers ("Facebook Custom Audiences - Statistical twins"). As part of this program, e-mail addresses from customers are transmitted to Facebook in an anonymous form (as a so-called "hash"). The e-mail address can no longer be derived from the transmitted data. Facebook itself uses the same method to hash the email addresses of its users, compare this anonymized data and determine whether any of our users are registered with Facebook with the same email address.

Facebook pledges not to save this match or use it outside of this program. On this basis, third parties are identified who use Facebook in a similar way to the customer and we are given the opportunity to address these people in a targeted manner. You will not receive any additional advertising or messages from us or from Facebook.

If you are not registered with Facebook with the same e-mail address as with us, Facebook will not receive any information about you. In no case do we find out whether you are registered with Facebook and we do not receive any other data about you.

You hereby consent to the anonymized disclosure of your e-mail address in the form described above. Although we have every reason to trust Facebook's assurances, we would like to point out that Facebook is not subject to German data protection law.

For more information about the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your setting options to protect your privacy, please refer to Facebook's data protection guidelines, which can be found at https://www.facebook. com/about/privacy/.

Hotjar

We also use the Hotjar web analytics service from Hotjar Ltd. Hotjar Ltd. is a European company based in Malta (Hotjar Ltd, Level 2, St Julians Business Centre, 3, Elia Zammit Street, St Julians STJ 1000, Malta, Europe. This tool allows movements on the websites that use Hotjar , understand (so-called heatmaps).For example, it can be seen how far users scroll and which buttons the users click how often.It is also possible to use the tool to obtain feedback directly from the users of the website. In this way we obtain valuable information in order to make our websites even faster and more customer-friendly.

When using this tool, we pay particular attention to the protection of your personal data. This allows us only to understand what buttons are clicked, mouse history, how far scrolled, device screen size, device type and browser information, geographic location (country only) and preferred language to display our website. Areas of the websites in which personal data of you or third parties are displayed are automatically hidden by Hotjar and are therefore not traceable at any time.

Legal basis for use is your consent in accordance with Article 6 Paragraph 1 Sentence 1 lit. a GDPR, which can be explained in the context of our cookie banner. The consent can be revoked at any time via the cookie management.

Google Conversion Tracking
We use Google Conversion Tracking from Google LLC., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA (hereinafter: "Google") on our website to statistically record the use of our website and to evaluate it for the purpose of optimizing our offer for you. Google Adwords places a cookie on your computer if you have reached our website via a Google ad.

If the user visits certain pages of the AdWords customer's website and the cookie has not yet expired, Google and the customer can recognize that the user clicked on the ad and was redirected to this page.

Each AdWords customer receives a different cookie. This means that cookies cannot be tracked via the websites of AdWords customers. The information obtained using the conversion cookie is used to create conversion statistics for AdWords customers who have opted for conversion tracking. Google AdWords learns the total number of users who clicked on our ad and were redirected to a page with a conversion tracking tag. However, we do not receive any information that personally identifies users.

Legal basis for use is your consent in accordance with Article 6 Paragraph 1 Sentence 1 lit. a GDPR, which can be explained in the context of our cookie banner. The consent can be revoked at any time via the cookie management.

Google Tag Manager
We use Google Tag Manager, a service provided by Google Ireland Limited, Google Building Gordon House, Barrow St, Dublin 4, Ireland ("Google"). With the help of Google Tag Manager, website tags can be managed via an interface.

According to Google, the Google Tag Manager is a cookie-free domain that does not collect any personal data. Google Tag Manager triggers other tags, which in turn may collect data. Google Tag Manager does not access this data. If a deactivation has been made at the domain or cookie level, this will remain in place for all tracking tags implemented with Google Tag Manager.

Further information on data protection can be found in Google's data protection declaration: https://policies.google.com/privacy?hl=de&gl=de.

Legal basis for use is your consent in accordance with Article 6 Paragraph 1 Sentence 1 lit. a GDPR, which can be explained in the context of our cookie banner. The consent can be revoked at any time via the cookie management.

Google reCAPTCHA
On this website we also use the reCAPTCHA function of Google Ireland Limited, Gordon House, 4 Barrow St, Dublin, D04 E5W5, Ireland ("Google") This function is used for especially to distinguish whether an entry is made by a natural person or abusively by machine and automated processing. The service includes sending the IP address and any other data required by Google for the reCAPTCHA service to Google and is carried out in accordance with Article 6 (1) (f) GDPR on the basis of our legitimate interest in determining individual personal responsibility on the Internet and avoiding abuse and spam. When using Google reCAPTCHA, personal data may also be transmitted to the servers of Google LLC. come in the US.

Further information about Google reCAPTCHA and Google's data protection declaration can be found at: https://www.google.com/intl/de/policies/privacy/

Insofar as this is legally required, we have obtained your consent in accordance with Art. 6 (1) (a) GDPR for the processing of your data described above. You can revoke your consent at any time with effect for the future. In order to exercise your revocation, please follow the option described above to make an objection.

Shopsync for Shopify
This website uses the Shopify app "Shopsync" from ShopSync LLC, PO Box 252, Jefferson City, TN 37760, USA.

With the help of ShopSync, the "Mailchimp" newsletter service is synchronized with our Shopify account in such a way that, on the one hand, updates in Mailchimp e-mail lists (e.g. an opt-out of a newsletter recipient) are also automatically stored on Shopify and on the other hand, new contact data generated through the conclusion of contracts on Shopify are automatically transferred to the Mailchimp email lists.

In the first case, data processing takes place in accordance with Article 6 Paragraph 1 Letter f GDPR on the basis of our legitimate interest in the effective and cross-system maintenance of the files of advertising addressees and the efficient observance of legally significant status changes.

In the second case, the user's first and last name, address and e-mail address are combined exclusively on the basis of the user's express consent in accordance with Article 6(1)(a) GDPR after a contract has been concluded on Shopify for inclusion in the Mailchimp list with transaction-related information (purchase amount, time and date of purchase) transmitted to Mailchimp by ShopSync.

Data transferred in this way is not saved or retained by ShopSync after synchronization. All information synced between Shopify and Mailchimp is transmitted over Secure Socket Layer (SSL) technology, and all information transmitted remains encrypted during the sync process.

The synchronization process requires the transmission of information over a secure connection to servers hosted by Amazon Web Services in the United States.

Further data protection information about ShopSync can be found here: https://shopsync.io/privacy-policy

Social Plugins

We use Facebook and Instagram plugins. When you open our website that contains a social plugin, your computer automatically connects to the provider's computer.

Note: If you create an account or log into your account through a third-party social media site, Andrew & Cole ocean wear will have access to certain information on that site, such as your name, email address, account information, photos, and friends list and other information in accordance with the permission procedures established by such social media site. If you visit our website on a device through which you also interact with social networks, or if you use a social media feature such as a plugin (e.g. a Facebook Like button) interact with us, you allow us continuous access to the information from your social media account. If you do not want to share this information with the social network or with us, we recommend that you log out of all your social media accounts.

Acceptance of the privacy policy and changes

By accessing and using the Andrew & Cole website (including purchasing items through our website) or submitting any personal information at any Andrew & Cole store or other Andrew & Cole outlet, you consent to the collection, use and disclosure of your data by us as described in this Privacy Policy. Andrew & Cole reserves the right to change its privacy policy or practices from time to time. We will post the updated policy on our website and therefore encourage you to check this page from time to time, particularly each time you use our online store. You should therefore check this page for updated information, especially each time you use the online store. We will notify you of any changes to our privacy policy by posting those changes on our website.

Get in touch with us

If you have any comments or questions regarding our privacy policy, please email us at contact@andrewandcole.com or write to us at the following address:


Andrew Cole GmbH
Zumikerstrasse 16a
8702 Zollikon
CH - Switzerland

EU representative
Vincent Stadelhofer
Paris, France

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